Refund Policy for Qismatscheme
At Qismatscheme, we strive to provide a seamless and enjoyable experience for all our users. However, we understand that there may be situations where a refund is necessary. Please read our Refund Policy carefully to understand when and how we process refunds.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
Payment Issues: If you are charged incorrectly for any product or contest's entry fees or other services, we will issue a refund for the amount charged in error.
Contest Cancellations: If a contest is canceled by us before it starts, a full refund will be provided to all participants
Duplicate Charges: If you are charged multiple times for the same contest or service, we will refund the extra charge.
Refunds will not be provided for:
User Mistakes: If you enter a contest but later change your mind or fail to follow the contest rules, no refund will be issued.
Disqualifications: If you are disqualified from a contest due to violating the contest rules or these Terms of Service, no refund will be given.
Non-refundable Fees: Any entry fees or charges specified as non-refundable will not be refunded.
2. Refund Process
To request a refund, you must contact our support team at support@qismatscheme.com within 7 days of the transaction or contest entry.
Please provide the following information:
Your account details (name, email address)
The contest or transaction for which you are requesting a refund
A brief explanation of why you believe a refund is due
Once we receive your request, our team will review it and respond within 3-5 business days. If the refund is approved, we will process it as per the payment method used for the original transaction.
3. Refund Method
Refunds will be issued through the same payment method used for the initial purchase or contest entry. If you paid through a third-party service, the time for processing the refund may vary depending on their policies.
4. No Refunds for Prizes
Once a prize has been awarded and delivered, it cannot be refunded. If you have received a physical item, cash, or other rewards, they are non-returnable and non-refundable.
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy regularly to stay informed about any updates.
6. Contact Us
For any questions regarding our refund policy or to request a refund, please contact our support team at:
Email: support@qismatscheme.com